Set it up once in five minutes. We handle the rest, every month.
Sign in through Kernel's secure managed-authentication window. Mind the Delay stores only your dedicated browser-profile reference, not your TfL password, and uses it to check journeys and submit refund claims.
Works with contactless cards
Every month we download your journey history and cross-reference each trip against live service data, finding eligible delays across supported TfL services — before the 28-day claim window closes.
We submit the claim, the operator processes it, and the refund lands directly on the card you travelled with. No forms, no queues, no forgotten claims.
If you tapped in with the same contactless card, we can claim for it.
Refund rules are set by each operator. We claim the maximum you're entitled to, every time.
We're that confident. On the annual plan, if your first year doesn't turn up at least £15 in delay refunds — the full price of your subscription — we pay you back the shortfall. Zero risk.
Two ways to subscribe. Everything included. No hidden fees.
1 month free, then less than 5p per day
£0 today. Save £14.88 vs monthly.
£0 today. £15 after 30 days, then yearly. Cancel anytime.
Flexible monthly billing. £29.88 over a full year.
Cancel anytime. The free month, £14.88 saving, and money-back guarantee are exclusive to annual.
Yes. You sign in through Kernel's managed-authentication window. Mind the Delay stores only an opaque reference to your dedicated browser profile, not your TfL password, and uses it only for journey checks and refund claims.
The £15 money-back guarantee applies to the annual plan. At the end of your first year, if we haven't found at least £15 worth of refundable delays, we refund you the difference. If we only found £8, for example, we'd refund you £7.
Tube and DLR journeys need a delay of at least 15 minutes; London Overground and Elizabeth line journeys need at least 30 minutes. National Rail services use separate Delay Repay schemes. TfL claims must be made within 28 days — which is exactly what we automate.
Straight back to you. Refunds are credited to the contactless card you travelled with by the operator. We never touch your money.
No. Mind the Delay is an independent service. We use the publicly available refund rules and claim forms provided by the transport operators to submit claims on your behalf.
Most regular commuters are owed dozens of pounds a year in unclaimed delay refunds. Let us chase them while you get on with your life.
Annual plan backed by the £15 money-back guarantee